Hey, this is pretty cool.
I think this is similar to how the 24/7 librarians do their work with patrons online. The real time communication makes asking and answering questions easier than e-mail. It would also be a good way for hard of hearing people to communicate with anyone without using a phone service with an operator. Not everyone has access to TTY but most people (myself excluded) have a computer. I haven't tried instant messaging with multiple people but I have visited a few chat rooms before. It can get confusing and the conversation becomes pretty shallow so everyone can follow and contribute but it is fun. There are lot's of abbreviations and common phrases like "LOL" for "laugh out loud". Anyway, It is good to know more about this and I plan to use instant messaging in the future.
Good idea about using IM for hard of hearing. Wonder if our Teri has tried it?
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